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At Claremont Ferrand we aim to provide practical and cost effective services of the highest quality. The key to the successful relationships we have developed with our clients is our methodical approach in providing services. This involves the following steps: Initial Enquiries We welcome all enquiries from Clients who may be considering the use of our support services. After initial contact, we develop and confirm an understanding of requirements through meetings and correspondence. After clarifying the key issues, we respond with suggestions and indicative proposals to provide an effective and appropriate solution. Confirmation of Clients Requirements Following acceptance of the indicative proposals, we will prepare a draft Client Services Agreement for approval. The Agreement will contain general terms and conditions of the contract, the project Terms of Reference, the nominated personnel, fee estimate, and work programme. Client Liaison Claremont Ferrand's assigned Project Director will regularly communicate with nominated Client personnel. Progress is monitored on a continual basis and any variances from the estimated workplan, budget or specified requirements service will be identified and reviewed with the Client as they arise. Reporting Regular update reports will be provided verbally as well as in written format, to Client specifications. Where the output is a formal report, a draft is prepared for Client review and comment. Following client response to the detail and content of the initial report, a final version of the report is prepared for presentation. The processes and methodology of each activity can vary depending on the nature of the project and the services being provided. We trust that this general outline of Claremont Ferrand's approach to the provision of support services will be of benefit. Please contact our Executive Director, Warren Kitchin, at the address below, to discuss any potential projects or development you may be considering. Claremont Ferrand (NZ) Ltd
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